When will I receive my order?

Orders are dispatched within 7 days of your order due to the COVID-19 Pandemic. From dispatch, please allow for up to 2-3 working days to be delivered to addresses in the United Kingdom. Depending your location or high post volumes, please allow 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Please allow up to 10 working days before contacting us about a missing delivery.

International orders are dispatched within 1-2 working days of receipt and then an additional 2-3 weeks to be delivered. If you require your order by a specific date, please make us aware at the time of purchase.

Can I order over the phone?

Unfortunately due to the pandemic and ensuring that our staff are safe in the limited time they have in the office each week, this isn’t possible. The only way to order currently is through the website.

Can I order from outside of the UK?

We offer options for Standard International Delivery which can take up to 2-3 weeks depending on your location. Or, Tracked & Expedited International Delivery at the checkout page of the shop.

What payment types do you accept?

We take site payments via Paypal (you do not need an account) which also supports all major Debit and Credit and AMEX cards.

Can I return my order?

If, for whatever reason, you wish to return your order, please send it to us in an unused condition within 14 days of receipt and in original packaging where possible. Please do contact us first using the form on this page, so that we are aware we’ll be receiving the goods. Once received, we will then process the goods and make a refund where appropriate. We cannot refund the postage charges incurred in receiving or returning the goods.

Please return goods to:
FRIENDSFEST SHOP
c/o GMG Ltd
Global House
Salisbury Road
Downton
Wiltshire
SP5 3JJ

If your goods are faulty or incorrect then please contact us, using the form on this page, and we can arrange a replacement or refund and send you a Free-post returns address.

The price of an item is different than I saw at the event. Why is that?

As the official merchandisers, we always try to stay price matched with the events that we supply products to. Sometimes, however, events will have specific weekly deals and offers that cannot be replicated on the website (in the most part due to our additional packaging costs) and their prices may therefore differ by more or less than ours.

Please be aware that this contact form is to be used for merchandise enquiries only. we do not sell tickets to the event.

Please give as much information as possible so we may better assist with your enquiry.